Days
Hours
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OFSA Annual Conference & Awards Dinner

Thursday, September 17th, 2026 10 AM - 1 AM

EVENT SPONSORS

Date: Thursday September 17, 2026 
Time: 10: 00 AM – 1:00 AM
 
Location:
793522 3rd Line EHS, Mono, ON L9W 5X7
Parking: Free
 
 
Hotel Rate  (September 17, 2026):
(must purchase full meeting registration for these rates) 
 
Single Occupancy $221 + resort fee and tax 
Double Occupancy $242.50 + resort fee and tax 
 

CONFERENCE AT A GLANCE

Thursday, September 17 – Day


Welcome • Professional Development • Lunch • Supplier Shark Tank • Professional Wellness • Connection Break

Thursday, September 17 – Evening


Cocktail Hour • Dinner • Awards & Sector Recognitions • Entertainment & Bar

PRIVATE SECTOR SOCIAL 

September 15th, 2025 7 PM – 11PM

HARD ROCK CLUB 

( located in the Brock Hotel)

Comedy Bar – Music  –  Munchies –  Prizes
Only $20 for members and first-time attendees

All Bereavement sector professionals are welcome to join us for a night of solid fun. Take a break from your community responsibilities, have some induced laughter with classmates and peers, and enjoy yourself.

But wait, that’s not all… You will also have the chance to enjoy an affordable beverage, play some interactive games, and win some pretty awesome prizes.

Transportation – safely ride the elevator back to your room at the Sheraton Fallsview or The Brock Hotel.

On-site Activities

SPA
Winery
Golf

Speakers

September 17th, 2026

Positive Family Experiences

by Marc Gordon​, Customer Experience Expert ​

How to create customer experiences that inspire loyalty and increase customer confidence

Marc is an internationally recognized thought leader in the field of customer experience. With over 25 years of marketing and sales experience across diverse industries, he has built a reputation for delivering insightful, innovative, and effective concepts.

Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics including boycotting brands, customer service in the airline industry, and companies such as Facebook and Starbucks. Marc has been referred to as “Canada’s customer service superstar” by the Oprah Winfrey Network.

In this entertaining presentation, Marc shows you what it takes to become a customer experience champion. Using real-world stories and innovative strategies, he will reveal what your families really want and how easy it is to provide it.

Professional Wellness

 

Wellness, Wellplayed: Music for Life’s Most Meaningful Moments

 

by Jennifer Buchanan, MBA, MTA

Jennifer is the Founder and President of JB Music Therapy, where she has helped advance the profession by building a team of highly skilled therapists dedicated to excellence in care. Today, she serves as Vice-Chair of the Board of Directors at the National Music Centre and continues to champion innovation in music and health as a keynote speaker, author, and the driving force behind Wellplayed, Canada’s first music therapy-informed digital platform designed to support mental health and workplace wellbeing.

Jennifer will explore the remarkable advantage of music and how it can be used intentionally to support the wellbeing of funeral professionals – helping them create the mood state they need, whether that means feeling more energized and focused before the day begins, or finding comfort, calm, and restoration after supporting families and caring for every detail.

Drawing on the latest music science and more than 35 years of clinical experience, Jennifer shares practical strategies, compelling stories, and evidence-informed insights demonstrating how the different elements of music – tempo, tone, and groove – influence our mood, memory, motivation, and sense of connection.

Ultimately, this presentation is about helping people use music better – for greater wellbeing, stronger relationships, renewed resilience, and a little more joy in both work and life.

OFSA Annual General Meeting

Thursday, September 17, 2026, 9:30

Hosted by the OFSA Board of Management

Agenda

Wednesday, September 16, 2026

3:30 PM
Board Meeting
5:00 PM
Past Presidents & Board Members Meeting

Thursday, September 17, 2026

9:30 AM – 10:30 AM
Annual General Meeting
Hosted by the OFSA Board of Management
10:30 AM
Keynote Speaker
Marc Gordon — Positive Family Experiences
11:30 AM
Guest Speakers
12:00 PM
Lunch – Restaurant 85
1:00 PM
Supplier Shark Tank
2:30 PM
Closing Speaker
Jennifer Buchanan — Wellness, Wellplayed
3:30 PM
Afternoon Networking Break
6:00 PM
Cocktails
7:00 PM
Dinner
8:00 PM
Awards & Recognitions
9:00 PM
Entertainment

Breakfast Options

Rainbow Room
Perkins Family Resturant
Continental Pancake House

EVENT AGENDA

Monday September 15th, 2025

2:00 PM Board Meeting King George Room
4:00 PM Past Presidents Meeting King George Room
7:00 – 11:00 PM Private Sector Social Hard Rock Club (in the Brock Hotel)

Tuesday September 16th, 2025

7:30 AM Supplier Set up The Brock Room
Breakfast on your own
9:30 AM Arrive / Coffee & Tea Break The Brock Room
10:00 AM Team Building The Brock Room
11:00 Speaker The Niagara Room
12:20 Lunch The Brock Room
1:30 Breakout / Panelist AI The Niagara Room
2:30 Supplier Spotlights The Niagara Room
3:15 Afternoon Break The Brock Room
3:30 AGM – Members only The Niagara Room
3:30 – 5:00 Supplier takedown
4:00 Meeting Ends - Leisure Time
6:30 – 7:30 Cocktails The Niagara Room
8:30 – 10:30 President's Banquet - Awards & Recognitions

info@ofsa.org

905-637-3371

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