138th OFSA

AGM & Education

Conference 2021

Every Wednesday from September 8th - 29th


138th (Hybrid) OFSA AGM & Education Conference

Funeral Professionals supporting Funeral Professionals!


OFSA Members are able to participate in the virtual education sessions at no cost.

There are limited tickets available for the last responder appreciation night. Be sure to register early so we can thank as many of you as possible in person.

Non-Members can participate in the education sessions for CECredits for a fee.

OFSA Annual General Meeting (AGM)

Wednesday September 29th – OFSA Annual General Meeting (AGM) – 3:00pm – 4:30pm

  • Hosted by Scott MacCoubrey, OFSA President and the OFSA Board of Management
  • Presentations from Humber College & College Boreal. Only OFSA members are permitted to attend this meeting.

Board Members:

In-person – Last Responder Appreciation Event


Wednesday September 22, 2021 @ 3:30PM – 9:30pm

3:30 – 4:00Registration
4:00 – 4:10Welcome from sponsor
4:15 – 6:00OFSA meeting – panel discussion
6:00 – 7:00Cocktails
7:00 – 9:30Dinner

For many OFSA members this has been one of the most difficult years we have ever had to endure. From increased work load and safety protocols, to restrictions and lost revenues… the president and the executive board realize this and want to plan an evening to gather and give thanks and appreciation to our last responders and the many dedicated staff and business partners that got us through to the other side of this pandemic. The obstacles we overcame that don’t kill us just make us stronger and a more unified group. Please be sure to register early so we can thank as many of you as possible IN PERSON.

Hotel Information:

InterContinental Toronto Centre
225 Front Street West, Toronto, ON, M5V 2X3

Wednesday, September 22, 2021 – $219.00 per night
1-800-235-4670 – OFSA Group


Entrance to parking is on the west side of Lower Simcoe Street, South of Bremner Blvd. Parking South Building


Wednesday September 8
3:00pm -4:00pm

Diana Tikasz

MSW, RSW Organizational Health and Resiliency Specialist
Key Tools to Safeguard Your Well-Being

Session Summary:

We spend time and attention ensuring that we protect the people that we serve from harm: we are diligent about infection control, strict about confidentiality and mindful about boundaries. However, as helping professionals, we do not often turn that same level of attention towards our own well-being – particularly when it comes to protecting our emotional and mental health. Research shows that without adequate emotional protection, we risk our health, our relationships and – ultimately – our ability to do this work.

This webinar provides practical and easy-to-implement strategies to help staff and organizations protect themselves from the consequence and challenges of high-stress, trauma-exposed work.

  • The Hot, Walk & Talk Protocol: How to assist a team member following a distressing or disturbing incident
  • Low Impact Debriefing: Strategies for teams to reduce exposure
  • The Window of Tolerance Framework: Learn how to re-frame your automatic responses
  • The Power of the Pause: Quick strategies to re-center and reset
Wednesday September 15
3:00pm -4:00pm

David Jung

RPC, Q.Med Facilitator & Consultant ACHIEVE Centre for Leadership
Dealing with Difficult People

Session Summary:

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive-aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.


Wednesday September 22
9:00am -10:00am

Andrew Musselman

Principal, Fluency
Speak with Presence and Influence Listeners Online

Session Summary:

Speaking with impact on platforms like Zoom, WebEx and Microsoft Teams can be a daunting prospect. How do you project confidence and instill trust when you’re not in the same room as your listeners? How do you generate emotion when you’re speaking through a webcam? In this one-hour online seminar, Andrew Musselman of Fluency will offer tips to overcome these challenges, so you can achieve engaging, influential online communication and win your virtual audience.

Key Take-Aways:

  • Understand the challenges and the benefits of virtual platforms
  • Tips to make your set-up looks professional and inviting
  • Incorporate body language to make your communication more dynamic and empathetic


Wednesday September 8, 2021 (10am-11am) Online

Past Presidents Meeting

Wednesday September 8, 2021 (10am-11am) Online

Wednesday September 8, 2021 (3pm-4pm) Online

Virtual Education Session

Key Tools to Safeguard Your Well-Being.

(Diana Tikasz)

Wednesday September 8, 2021 (3pm-4pm) Online

Wednesday September 15, 2021 (3pm-4pm) Online

Virtual Education Session

Dealing with Difficult People.

(David Jung)

Wednesday September 15, 2021 (3pm-4pm) Online

Wednesday September 22, 2021 (9am-10am) Online

Students & Member Training Session

Speak with Presence and Influence Listeners Online.

(Andrew Musselman)

Wednesday September 22, 2021 (9am-10am) Online

Wednesday September 22, 2021 (3:30pm-9:30pm) In Person

In-person – Last Responder Appreciation Panel Discussion, Networking & Dinner

Wednesday September 22, 2021 (3:30pm-9:30pm) In Person

Wednesday September 29, 2021 (3:00pm-4:30pm) Online

Virtual OFSA AGM & Member Discussion

Wednesday September 29, 2021 (3:00pm-4:30pm) Online




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